Maptuner Support

Yes, your vehicles can be controlled by both Maptuner Nano and Maptuner X. This will be handled automatically by MyMaptuner during sync.

No, any tuning license can be used by either Maptuner X or Maptuner Nano.

When we are referring to a server, tuning server or connected library/server tells you where your vehicle is connected. A server contains different tuning files depending on the supplier. One vehicle can only be connected to one server and you have to contact the Maptun team to request a transfer from one server to another.

Sync is short for synchronization. When you perform a sync your vehicle stays up to date by downloading new files, features and updates from your connected sever to your Maptuner.

If your Maptuner is about the size of a small packet of matches (and features a single button and 2 LEDs) it’s probably a Maptuner from the Nano-series. There are different versions of the Maptuner Nano which can be identified by a label on the device. 

There is currently only one Maptuner featuring a large full-color LCD display and that is the Maptuner X (TX2A) in regular and a loan/hire/rental version. If the device is black you have the regular version in hand and if it’s yellow it’s the loan/hire/rental version. If your Maptuner doesn’t feature a display it’s one of the Maptuner Nano-series.  

The original Maptuner (also known as Maptuner 1) features a two-row display and three buttons (up, down and OK). If your Maptuner has a display and buttons it’s a Maptuner 1. 

You can compare our current line-up of Maptuners here – https://www.maptuner.com/compare/ 

Your Maptuner X needs to enter reboot mode to restore internal file system, please follow steps below.

• Disconnect Maptuner X from PC.
• Connect USB- cable to Maptuner X at the same time as you press five fingers on the screen.
• Maptuner X has now entered reboot mode, proceed a sync and problem should be solved.

Open MyMaptuner App make sure you are connected to your Nano (if possible). Press Information on the Home Screen and then the button on Report a bug. This will open your web browser and show a form that needs to be filled out. Once the bug report is sent, our developer team will get back to you.

Note: There is a known issue that is resolved from firmware 19 and onwards.

If you experience issues during firmware update, try to unplug your Maptuner Nano for a couple of seconds before plug back in. During this time, also restart the MyMaptuner App and reconnect to the Maptuner Nano and sync. If problems still exist, repeat this a couple of times.

If problem still exist, please proceed with the instructions found here.

However, the storage for tuning files downloaded to the Maptuner Nano is limited. But that is handled automatically and only becomes a limitation if you need to store a large number of files without having an Internet connection. In most cases the tuning files are stored on your phone and then downloaded to the Nano upon Programming.

Yes, open and login to MyMaptuner App and enter My Vehicles from the Home Screen. Press the arrow for the vehicle you want to view to expand the vehicle and reveal more options. Now press Logs.

There are two LEDs on the Maptuner Nano. Each of the are used to tell different state and ongoing processes that is being performed. Follow this link to view LED- guide – https://www.maptuner.com/support/nano/led-guide/  

If your Maptuner Nano doesn’t light up green even if you are installed, make sure that your ignition is powered on and that you have a healthy battery installed in your vehicle. If you are connected to only ECU, make sure that you are connected to a stable battery source.

SCOM stands for Speed Control Override Module. It removes the factory speed limiter of the vehicle while the RPM limiter is still stock. SCOM is only supported by Sea-Doo watercraft. 

Visit www.rivaracing.com to purchase a license code before you can follow our getting started guide.

Yes, you can select if you want your SCOM on or off in Settings in MyMaptuner app.

Your vehicles data will be stored on our server even if you removed it in MyVehicles. Just connect to your vehicle again and perform add vehicle, during next sync all necessary files will be downloaded.

Add vehicle and sync, after that you will be able to perform those functions. If you want to datalog, you also need to assign tuning license.

Make sure your license code is written in following format XXXXX-XXXXX-XXXXX-XXXXX. If problem still exist, contact your dealer.

Make sure the Maptuner is in pairing mode by pressing the button for 2-3 seconds. Maptuner Nano will be in pairing mode for 30 seconds. Make sure that you don’t use your phone internal Bluetooth manager to connect to your Maptuner. If you have connected to it, use forgot device and try again in MyMaptuner App.

• Unplug Maptuner Nano
• Press and hold button on Maptuner Nano at the same time as you plug in to OBD/ECU.
• One of Maptuner Nano LEDs will now light up yellow.
• Open App and control center to connect to your Nano and this will open Recover page.
• Click on Format file system.
• Maptuner will perform a Sync to download the necessary resource files

Follow the instructions here. 

If your Maptuner is about the size of a small packet of matches (and features a single button and 2 LEDs) it’s probably a Maptuner from the Nano-series. There are different versions of the Maptuner Nano which can be identified by a label on the device. 

There is currently only one Maptuner featuring a large full-color LCD display and that is the Maptuner X (TX2A) in regular and a loan/hire/rental version. If the device is black you have the regular version in hand and if it’s yellow it’s the loan/hire/rental version. If your Maptuner doesn’t feature a display it’s one of the Maptuner Nano-series.  

The original Maptuner (also known as Maptuner 1) features a two-row display and three buttons (up, down and OK). If your Maptuner has a display and buttons it’s a Maptuner 1.